Refund Policy

Seneqa Group LLC, 2 Nar-Dos Street, Kentron District, Yerevan, Armenia. Contact: support@attentiontraining.app.

This policy applies to the one-time Guided Collection purchase.

New purchases are sold by Polar as Merchant of Record and authorized reseller, under Polar’s Checkout Buyer Terms. Seneqa Group LLC does not offer a voluntary satisfaction or money-back guarantee. Polar may issue refunds as its terms, applicable law or payment-network rules require or allow. Your mandatory consumer rights are preserved.

For refund or billing help with a Polar purchase, use Polar support or the link in your Polar receipt. For product problems, contact support@attentiontraining.app.

This section applies only to purchases processed by Paddle. For those, refunds are handled under Paddle’s Refund Policy and Buyer Terms, together with any mandatory consumer rights.

Seneqa Group LLC does not offer a voluntary satisfaction or money-back guarantee. Under section 7 of Paddle’s current Refund Policy, you may submit a discretionary refund request within 14 days of the transaction date. Paddle reviews requests case by case and may approve a full refund, a partial refund, or decline the request. Submitting a request within 14 days does not guarantee a refund.

This discretionary request window is separate from statutory withdrawal rights and remedies for faulty, inaccessible or misdescribed products. Nothing in this policy excludes, restricts or replaces rights that cannot be waived under applicable consumer law. The Paddle policy version in effect at your transaction governs that transaction.

Visit Paddle Buyer Support and select “Request refund”, or use the support link in your Paddle receipt. Provide the purchase reference and reason; do not send your card details or password to us.

For a persistent technical problem or material product defect, contact support@attentiontraining.app first. If unresolved, contact Paddle with the issue details and any supplier response. Paddle’s support route is the direct route for Paddle purchases.

Paddle’s current policy states that approved refunds are processed to the original payment method where possible, within 14 days of approval; statutory withdrawal refunds follow the applicable withdrawal rules.

Depending on your location and transaction, a statutory withdrawal period or other mandatory remedy may apply. For qualifying EU/EEA and UK digital-content purchases, a 14-day withdrawal right may apply. Loss of that right on beginning digital supply requires the legally required prior express consent, acknowledgment and confirmation; merely reading these terms is not that consent. Mandatory remedies for defects remain unaffected.

Applicable Armenian consumer protections and any mandatory protections in your place of residence are preserved. This policy does not assert that Armenian law creates a universal 14-day digital-content cancellation right or that every buyer has identical rights.

A verified full refund, or a refund or chargeback that reverses the purchase, removes the related paid access. A partial refund or an open payment dispute may pause access while it is reviewed; this does not promise any particular outcome. It does not itself delete your saved mixes. Legacy mixes above the Free limit remain readable, editable and deletable; new saves are subject to your current plan. Lawful rights to dispute a charge remain unaffected.